Skills: Excellent customer service skills and positive attitude as demonstrated by receiving employee of the month in four consecutive months in 2014.Skills: Excellent customer service skills.As a team member, contributed to 21% increase in advertiser spend by achieving 158% of target number of customer contacts (80 contacts per week) and 192% of target interaction depth (20 minutes per customer).Achieved annual business plan commitments for volumes, model mix, wholesale revenue, selling expenses and brand.Negotiated 30% ($500k) reduction in costs with XYZ to perform post-delivery support by designing and using results from an online auction of multiple vendors.Negotiated 30% ($500k) reduction in costs with XYZ to perform post-delivery support.Responsible for negotiating service contracts with XYZ. Selected as one of 230 participants nationwide for this 18-month professional development program for high-achieving diverse talent based on leadership potential, ability to contribute to this MLT cohort, and academic success.Selected as one of 230 for this 18-month professional development program for high-achieving diverse talent.
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